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Terms and Policies

A clear reference for using Midaan, including service terms, subscriptions, refund handling, workspace data, support, and Midaan AI usage principles.

Last updated: May 30, 2026

Quick summary

  • These policies explain the general relationship between Midaan, workspace owners, invited users, and customers who request trials or paid services.
  • Any approved quotation, subscription agreement, invoice, or written service order may include additional commercial terms that apply to that specific customer.
  • Midaan may update these policies as the platform, subscription model, billing automation, or operational requirements evolve. The latest update date will remain visible on this page.

Official inquiries

info@midaanhq.com
1

Scope of these policies

These policies apply to the Midaan marketing website, trial workspaces, paid workspaces, platform features, Midaan AI features, support conversations, onboarding assistance, and any related service provided by Midaan.

2

Core policy areas

  • Terms of Service define the rules for using Midaan, creating workspaces, managing accounts, assigning permissions, using subscriptions, and respecting platform limits.
  • The Refund Policy explains when a refund may be reviewed, which cases are commonly excluded, and how refund requests should be submitted.
  • Workspace data policies are based on keeping each customer workspace logically separated from other customers and using customer data only to operate, improve, secure, and support the service.
  • Midaan AI features are productivity and decision-support tools. Their output should be reviewed by a human before it is used for final operational, commercial, legal, or managerial decisions.
3

Customer accounts and workspaces

The workspace owner or authorized administrator is responsible for user management, roles, permissions, uploaded data, entered tasks, internal content, and compliance with the policies and laws that apply to their own business activity.

4

Subscriptions, limits, and billing

The selected plan may define limits such as seats, workspaces, departments, storage, features, and monthly Midaan AI usage. Additional usage, higher limits, custom setup, or add-on services may require a separate fee, invoice, or written approval.

5

Trials and demonstrations

Trial environments are provided to help potential customers understand the platform. Trial features may use sample data, limited functionality, or preview behavior and may differ from paid workspace behavior.

6

Security and acceptable use

  • Users may not attempt unauthorized access, bypass usage limits, disrupt the service, extract data from other workspaces, or upload harmful code.
  • Users must keep account credentials secure and notify Midaan if they suspect unauthorized access.
  • Midaan may restrict, suspend, or remove access when platform security, service integrity, legal compliance, or other users may be at risk.
7

Official support and policy contact

For policy questions, subscription questions, billing discussions, support requests, or legal notices, contact Midaan through the official email address: info@midaanhq.com.